Frequently Asked Questions

FAQs

Frequently Asked Questions

Quick answers to common questions about our services

Do you accept insurance?

Yes! We accept most major insurance plans including Medicare, Medicaid, Blue Cross Blue Shield, Aetna, United Healthcare, Cigna, and Horizon BCBSNJ. Our billing team will verify your coverage and explain any out-of-pocket costs before your visit.

How do I schedule my first appointment?

Booking is simple: 1) Use our online form above, 2) Call us directly at (814) 887-2737, or 3) Email info@healthreliefcare.com. New patient appointments typically include a 45-minute comprehensive wellness consultation.

What are your office hours and location?

We're located at 18 Whitman Pl, Hillsdale, New Jersey 07642. Office hours: Monday-Friday 8AM-8PM, Saturday 9AM-5PM. We offer evening and weekend slots for working patients, plus telehealth visits for follow-ups.

Do you provide mental health services?

Absolutely. Our licensed therapists offer individual counseling, family therapy, cognitive behavioral therapy (CBT), and support for anxiety, depression, stress, and life transitions—all integrated with your physical healthcare plan.

Are vaccinations available for all ages?

Yes! We provide CDC-recommended immunizations for infants, children, teens, and adults—including flu shots, Tdap, HPV, shingles, pneumonia, travel vaccines, and catch-up schedules. No appointment needed for most routine vaccines.

What should I bring to my first visit?

Please bring: 1) Photo ID and insurance card, 2) List of current medications/supplements, 3) Relevant medical records or test results, 4) A list of health questions or concerns. Arrive 15 minutes early to complete new patient forms.

Do you offer telehealth appointments?

Yes! Secure video visits are available for follow-ups, medication management, mental health counseling, minor acute issues, and wellness coaching. We use HIPAA-compliant technology to protect your privacy. Ask our team if telehealth is right for your needs.

How do I request prescription refills?

Refills are easy: 1) Log into our patient portal, 2) Call our office at (814) 887-2737, or 3) Ask your pharmacy to contact us directly. Please allow 2-3 business days for processing. For controlled substances, an appointment may be required.